CEO of the company that left Canada without communication, revealed the cause of the failure
He apologized, but Canadians are frustrated and demand intervention by the authorities.
On Friday, July 8, Canada was rocked by a technical failure at Rogers: more than 10 million Canadians were left without communication.
Late Saturday night, Rogers CEO Tony Staffieri apologized in a written statement for the inconvenience and said the company continues to monitor problems on its network.
The reason for the incident was named system failure after maintenance of the backbone network, which led to problems in the work of the routers.
Canadians, for their part, believe it's time for the federal government to step in: this is Rogers' second serious shutdown in 15 months.
Richard LeBlanc, a professor at York University in Toronto, that to prevent such incidents, regulatory agencies, including Industry Canada, must insist on proper, thorough and independent oversight.
"I think the regulators have the authority, they have the power. The question is, do they have the courage to use it?" — he added.
As compensation, Staffieri promised to deduct two days' pay from customers' bills for services they could not receive. LeBlanc believes this deduction will in no way make up for the lost workday and an avalanche of class action lawsuits awaits Rogers.
