Rogers compensates for 5 days of communication use
"We need to win back our customers' trust," the company said.
Last Friday, one of the largest providers of telecommunications services, Rogers Communications, experienced a massive failure. It caused millions of Canadians to experience cell phone and Internet outages. In addition, the outage affected payment systems and the work of many government agencies.
The failure caused dissatisfaction on the part of users. Representatives of the company said that they are ready to listen to their customers and meet them halfway. Rogers is going to compensate the costs for 5 days of communication services for all those affected by the failure. It is reported that the accounts will be replenished automatically.
Earlier it was known that Rogers was going to compensate only two days of communication use. These measures have been revised.
"We need to regain the trust of our customers," Rogers Communications spokeswoman Chloe Luciani-Girouard said.
Although the compensation has been called a "first step," many Canadians feel that it is not enough. The effects of the shutdown, which lasted all weekend, were very significant, according to users.
